Customer Service Resume: 5 CV Samples, Cover Letter, Tips

Cherryl J. Lambert

2436 Marshall Street
Easton, MD 21601
tsporer@yahoo.com

Professional with over 10+ years of expertise assisting airlines with ground operations at regional and international airports. Process improvement, internal audits, and personnel development have all been successful in improving airline operations. De-escalating customer issues, improving customer experiences and happiness, and combining teams to achieve excellent service have all been successful in the past. Looking for the next step in my customer service and leadership career with a private chartered flight business dedicated to providing superior client travel experiences.

Core Qualifications:

• Management of operations
• Customer service
• De-escalation and conflict resolution
• Regulations of the FAA Process Improvement
• Leadership in a group

Professional Experience:

CUSTOMER SERVICE TEAM LEAD
Skyhigh AirLines                                                                                                                                        1 Aug 2042 – Present
USA

• Determine personnel requirements for gate and ground operations, including ticket counters and baggage services, in collaboration with your supervisor.
• Assist agents in addressing complicated issues by responding to and resolving escalating client complaints.
• Changes in corporate regulations and processes should be communicated, and workers should be mentored to increase performance and efficiency.
• Communicate with planes and pass messages to the ramp and ticket counter to secure gates.

CUSTOMER SERVICE REPRESENTATIVE
Fortinbras AirLines                                                                                                                              1 Apr 2040 – 11 Dec 2041
Colombia

• Incoming calls were answered, passengers were greeted, travel questions were answered, luggage was tagged and handled, and baggage fees were collected at the gate, flights were secured, reservations were processed, and cabin availability was maintained.
• During irregular operations, assisted misconnected and redirected travelers; gave travel and lodging vouchers to displaced customers on overbooked or canceled flights.
• Internal audits were coordinated and undertaken to see if standard operating procedures, employee standards, and FAA and airport regulations were being followed.
• The Regional Flight Information (FLIFO) gateway, gate manager, and gate displays were all kept up to date.

Jaxon Campbell

491B Rutherford Intersection
Port Modestaport, ACT 2984
Tel: +61390921585
grady.felicity@gmail.com.au

PROFESSIONAL SUMMARY:

Friendly and articulate Call Center Operator seeking a position where she can put her abilities to work providing the finest customer service possible. Long-term dedication with a strong desire to progress within the organization.

EDUCATION:

Secondary School
GreenField Road School
San Francisco

WORK EXPERIENCE:

Cosmica Call Center Operator
November 2040 to Present
United States

• Respond to phone calls, consumer requests, and complaints in a timely way.
• Calls are routed to the proper department.
• Any complaints or recommendations for a better work environment should be reported to your supervisor.
• Assist clients as soon as possible to avoid large lines.
• Provide outstanding and pleasant service to calm irritated or angry consumers.

Large Pharma Call Center Operator
August 2038 to October 2040
United States

• Calls were made to customers providing high-quality items and services.
• Answered all client queries and concerns in a professional manner and worked as a team to accomplish a daily sales goal.

CORE QUALIFICATIONS:

• Dealing with tough callers, excellent customer service providing
• Problem-solving abilities to keep customers and clients happy
• Multitasking abilities to continue conversing with a customer while looking for information
• Ability to remain cool in difficult situations
• Strong work ethic leading to efficient and thorough service
• Strong desire to learn more that can be used to the job
• Excellent sales experience and persuading skills
• Knowledge of how to operate a telephone switchboard
• Multiple computer programs and systems are familiar, with the ability to learn new ones.

Phoebe Ward

2D Collier Pathway
Laronville, QLD 2329
tsporer@yahoo.com
+613 8284 2068

Professional Summary:

Customer service specialist with 15 years of experience bridging the gap between consumers and businesses. Skilled communicator and listener with a talent for resolving disputes, as well as strong organizational abilities that enable successful delivery of exceptional service. Maintain the highest degree of honesty; committed to offering dependable and courteous service without jeopardizing the organization’s reputation or skills. Individual with five years of managerial experience who is highly driven and extroverted. Competent team player with the ability to motivate and inspire others.

Skills:

• Exceptional at resolving conflicts and devising innovative solutions that benefit both the organization and the consumer.
• Dedicated team member with the capacity to inspire, motivate, and excite coworkers.
• Proven managerial expertise in efficiently training competent customer service personnel and maintaining high levels of customer service.
• Confident communicator who takes the time to listen to what customers have to say.
• Expert in learning about new items and communicating with consumers in an honest, educational, and helpful manner.

Work Experience:

Customer Service Manager
Meddle Institute
2040 – present

• Manage a team of 12 customer service representatives and facilitate weekly meetings to develop individual and team sales goals.
• Directly communicate with consumers on the floor to guarantee a pleasant, productive, and memorable shopping experience, as well as to mediate any escalating problems.
• Work with the store supervisor to provide video simulations, in-class teaching, and shadowing shifts on the floor to new employees.
• Set an example for your teammates by maintaining a positive mood, courteous approach, and integrity-driven behavior at all times.

Customer Service Associate
People Service Company
2033 – 2040

• I worked as part of a team of 11 people to keep the store clean, organized, and shopper-friendly.
• During the years 2033-2040, I increased my personal sales targets from 10% to almost 80% by putting in persistent effort and meeting with the customer service manager on a regular basis.
• Several times was selected “Employee of the Month,” and in 2035, 2038, and 2030-2032, he was honored “Customer Service Associate of the Year.”

Customer Service Representative
DIO Pharma
2031 – 2033

• Customers enquiring about product usage, payment difficulties, or general business information received approximately 60 calls every day.
• On four separate occasions, I was recognized for resolving conflicts and keeping the firm running well.
• I learned about eight different goods and was able to give competent information, complementing products, and usage advice to consumers.

22/10/2027 – 3/1/2031

• Passengers were checked in for domestic and international flights using computerized systems, and paperwork for both international and domestic flights was validated.
• Processed tickets, checked luggage, and checked carry-on baggage for size and quantity, as well as collecting checked baggage fees and assigning seats at the gate.
• Arrival and departure timings, boarding procedures, gate changes, and carry-on laws were all announced and gave information on.
• Customers with specific requirements were helped, and consumer complaints were immediately addressed and remedied.
• Compliance with FAA, Southwest Company Name, and airport requirements has been reinforced.

Florida Sink Station
01/1/2022 – 12/1/2027

• All guests were greeted and served, including assistance with check-in, luggage tagging, tickets modifications, rebooking, and special service requests.
• Boarded and deplaned flights, as well as escorting people from aircraft, including handicapped passengers and unaccompanied youngsters.
• Answered common questions and provided correct gate, airplane arrival, and departure information.

Education:

Bachelor of Science in Communication
University of State Science
Frankfurt
Passing Year – 2021

Hobbies and Interests:

Once a month, I teach a family communications class to my church’s congregation, and I also like helping at the local YMCA. I enjoy cooking and am presently enrolled in a culinary program at the University of Texas.

Ellie Jackson

01D Zulauf Tollway Kunze.borough, VIC 9656
08-2959-1775
maxime.denesik@toy.net.au

Professional Summary:

Restaurant Manager who places a great emphasis on customer service and employee happiness. Proven ability to build a strong restaurant staff, implement efficient marketing strategies, and keep a clean and appealing environment. Understands that a restaurant’s success begins and ends with the pleasure of its customers and workers.

Education:

Tourism and Hospitality Management
University of Greenfieldpark, Canada
Passing Year – 2021
RESULT- 3.9/4

Experience:

Customer Service
Pizza Burg, Colombia
February 2036 – Present

• The menu was redesigned and revised, resulting in increased profitability.
• To draw in additional consumers, I formed partnerships with local companies.
• I collaborated with the wait staff to develop more efficient wait times.
• Customer orders are taken with a courteous approach, and customer satisfaction polls routinely show over 90% satisfaction.
• Memorized over 200 drinks and foods in order to respond to client queries and enhance sales by making personalized match recommendations.
• When the kitchen crew is busy, prepare appetizers, entrees, salads, and alcoholic beverages to ensure that all diners receive their orders within 20 minutes.
• 4 underperforming servers were trained in upselling strategies, resulting in a 10% increase in revenues on average.
• During a period when the POS terminal was down, I learned how to manually compute and split invoices and completed 53 orders.

Restaurant Customer Service
Blue Lounge Restaurant, Canada
April 2033 – April 2035

• Foot traffic was monitored and the dining room hours were changed accordingly.
• For the first time in the restaurant’s existence, lunch was served.
• Chef intern programs were developed in collaboration with two local culinary schools.
• Customer orders are taken with a polite tone, and customer satisfaction polls consistently show that over 90% of customers are satisfied.
• Memorized over 200 drinks and foods in order to respond to client queries and enhance sales by making personalized match recommendations.
• When the kitchen crew is busy, prepare appetizers, entrees, salads, and alcoholic beverages to ensure that all diners receive their orders within 20 minutes.
• Upselling tactics were taught to four failing servers, resulting in a 10% increase in revenue on average.
• During a period when the POS terminal was down, I learned how to manually compute and split invoices and completed 53 orders.

Core Qualifications:

• Customer Satisfaction
• Menu Development
• Wait Staff Training
• Allocation Resource Planning
• Restaurant Marketing
• Kitchen Management

Darcy Clarke

142D Nigel Wynd
New Erik, NSW 2991
+1 9867 8349

Experience:

HR CUSTOMER SERVICE TEAM LEADER
Melbourne
05/2036 – Present

• Managing escalations from both current and former workers and ensuring that they are responded to in a timely manner
• Monitor call management system performance information and collaborate with analysts to develop schedules. To guarantee that service level goals are fulfilled, manage time off.
• Perform administrative tasks such as timekeeping, vacation scheduling, training scheduling, shift scheduling, and attendance and lateness record keeping, among others.
• Complete performance evaluations and meet with team members to discuss performance and build growth plans with them. Team members should be coached, given feedback, mentored, led by example, and given direction and advice. Recommend HR initiatives (salary actions, promotions, and terminations). When required, take remedial action.
• To guarantee seamless operation, collaborate with HRSD teams such as Benefits, Payroll, and others.
• Consider simplifying the process, making suggestions for improvements, and finding knowledge gaps.

HR CUSTOMER SERVICE TEAM LEADER
09/2032 – 02/2035

• Ensure that employee information is kept private.
• Download Confirm-CSAT IT’s replies and create a monthly CSAT report to distribute with local HR leaders. Identify main areas of unhappiness and address them both internally and with T2 team leads.
• Scripts in SharePoint (knowledgebase) are being updated, and the team is being briefed on any modifications to the current procedure.
• Regularly sending out country-specific communications and briefing the team on the same.
• Providing current team members with process training and cross-training the team from a business contingency standpoint.
• On a regular basis, reviewing and revising standard operating procedures for each nation served by access HR.
• In charge of a team of 13-15 Customer Service Representatives who deal with inbound calls and situations.

HR CUSTOMER SERVICE REPRESENTATIVE
Florida, USA
13/2029 – 11/2032

• Manages incoming and outgoing forms and information, both manually and through various systems, to provide document assistance.
• Assist with employee onboarding and offboarding processes as the initial point of contact.
• Encourages the use of online tools and provides assistance to customers in accessing and using them.
• Create, verify, and/or handle employment documents in connection with the hiring of new employees.
• Transaction processing that is accurate and consistent on a daily basis.
• Using workplace protocols and norms, log and monitor inquiries until they are resolved.
• Supporting a workflow management system is something I’m used to.

Education:

Bachelor of Human Resource
Florida States University
Result: 3.5/4

Skill:

• Strong computer skills and understanding of HCMS and/or case management software are required.
• Receives detailed to moderate training on regular job activities as well as thorough training on new assignments.
• Strong computer abilities, including knowledge of Microsoft Word, Excel, and PowerPoint, are required to work successfully with business systems and applications.
• Provide “WOW” customer service: ensure that each customer receives outstanding service by providing a friendly environment, which includes answering calls, greeting and acknowledging every customer, maintaining outstanding standards, solid business knowledge, education, and all other aspects of customer service.
• Clarifies the customer’s concerns in order to resolve product or service issues;
• Finding the source of the problem; picking and describing the best solution to the problem; expediting correction or modification; and following up to check that the problem has been resolved
• Respond to team member enquiries in a fast, accurate, and professional way every time, and show that you can transform the request into a case management application throughout the encounter. Determine the seriousness of the investigation and escalate as necessary.
• Maintain a thorough grasp of HR while directing all team members on HR policies, processes, benefits, payroll, tax, and salary administration.
• Perform high-quality data entry in all parts of HR using diverse sources of input and rely on processes, policy manuals, knowledge base papers, and other reference resources to aid in addressing questions and resolving issues from team members.
• Participate actively in metric/quality review meetings as well as open coaching and development talks.