You are going to get professional samples of customer service resume, cover letter, and job advertisement examples with job description and customer service responsibilities.

The first impression is the last impression. Your face creates the impression. In your job, your face is your resume. It represents your smartness. Be aware of the job you are applying for. If it is a customer service one then give your prime priority to the customer section. Customer service employees must work hard to fulfill each customer’s demands and guarantee that they are satisfied with the service and the firm. 

We show you how to construct a customer service resume that highlights the customer service talents that hiring managers are looking for. Follow the below resume writing guides with tips and tricks to ensure your job.

Create a Resume Goal that is Specific to the Position of Customer Service Job

A resume goal for customer service should demonstrate to hiring managers that you are competent and motivated. Remember to highlight why your expertise, talents, and previous accomplishments will benefit the firm and help it expand when drafting your objective.

A resume summary may be beneficial for you if you have a lot of experience. Knowing how to begin a resume is a crucial job-search skill.

The most common number of objectives for a customer service resume is three sentences.

Here’s an example of a solid resume objective for a customer service representative position:

“Customer Service Representative with 5+ years of expertise in contact centers doing responsibilities such as sales, tech support, and customer care. Have experience with important customer service technologies such as Salesforce and HubSpot, are good at resolving conflicts, and have a positive mindset. Trying to fill the management position at [business] with my demonstrated customer service abilities and expertise.”

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Throughout your CV, Include Instances of Customer Service Expertise

Add a powerful resume skills section that emphasizes your knowledge in customer service software and tools to wow a hiring manager.

You may still put soft talents on your resume even if you don’t have those specific hard abilities. Here are a few:

  • Include any relevant and transferrable talents in your resume as well.
  • In most cases, necessary abilities may be found in the job description. 
  • Include any of these talents on your resume to demonstrate to hiring managers that you are competent.

4 Most Important Soft Skills for Customer Service Resume

1. Communication Skills 

As a customer service representative, you must deliver information to consumers in a straightforward and courteous manner in order to assist them with their concerns. Your communication abilities, whether verbal or written, are critical for getting your consumer what they want.

Working in customer service necessitates the usage of specialized software to effectively assist your consumers. Being comfortable with technological abilities, whether it’s Zendesk or Microsoft Office, can make your job easier and keep you organized.

2. Interpersonal Skills

Interacting with people is a vital component of customer service. Your cheerful and sociable approach can help you interact with consumers and develop customer loyalty if you have strong interpersonal skills.

3. Problem-Solving Skills

Customers who contact customer service are seeking a solution to a problem. You’ll be popular with both clients and superiors if you have the fast thinking and problem-solving ability to help them.

4. Patience

It is required while dealing with consumers. It’s your obligation to remain cool and professional while respectfully resolving the customer’s problem, whether they’re unhappy or have repeated inquiries. Employers searching for outstanding customer service representatives respect a variety of talents in addition to the ones listed above. Other abilities to include in your CV are:

14 Hard Abilities for Customer Service Resume

  1. Zendesk
  2. Blazedesk
  3. Math Solving
  4. Talkdesk
  5. Excel
  6. understanding of the product
  7. C-Desk
  8. Computer abilities
  9. LiveChat
  10. Speed of typing
  11. SupportCenter
  12. Outlook
  13. Microsoft Office 365 is a subscription service provided by Microsoft.
  14. Skills in a foreign language

19 Soft Abilities for Customer Service Resume

  1. Adaptability
  2. Politeness
  3. Quick decision-making
  4. Responsiveness
  5. Time Management
  6. Skills in persuasion
  7. Listening attentively
  8. Decision-making
  9. Dependability
  10. Empathy
  11. Attentiveness
  12. De-escalation
  13. Creativity
  14. Negotiation
  15. Focus
  16. Leadership
  17. Closing skills
  18. Dispute resolution
  19. Positivity

Include Numbers in your Experience Bullet Points for Customer Service Resume

To provide the hiring manager a clearer image of your successes as a customer support agent, include figures in your job experience area.

To give you an example of how to add numbers to your own experience, here are some bullet points taken directly from our CSR candidate’s resume: Sign up new clients, retrieve customer data, display relevant product information, and cancel services are just some of the tasks you’ll be doing on a regular basis.

  1. To date, the average customer satisfaction rating has been 85 percent, which is 15% better than the corporate average.
  2. Suggestion of a new strategy to encourage canceling clients to continue with the firm, which resulted in a 5% reduction in cancellations.
  3. As you can see, the applicant utilized data to emphasize how many employees they trained, how many calls they handled on a daily basis, how much they reduced cancellations by, and how satisfied their customers were.
  4. This allows the hiring manager to have a better understanding of the applicant’s capabilities and breadth of abilities.
  5. To acquire numbers for your CV, ask yourself the following questions:
  6. How many consumers did you deal with on a daily basis?
  7. Have you received any client accolades or a good customer service rating?
  8. How much did you make every day as a salesperson?
  9. Were your profits higher than the norm for the company?
  10. If yes, by how much do you mean?
  11. What was the total number of staff you trained?

Include Action Verbs that Highlight your Customer Service Abilities

Because action verbs are more intriguing than verbs like “work” and “do,” they offer your CV more impact and make it stand out from the crowd. Here are a few action verbs that are frequently used in customer service:

  • Answer Listen Resolve
  • Communicate Maintain Respond
  • Conduct Manage Sold
  • Consult Post Supply
  • Implement Provide Train

Sample 1: Customer Service Job Descriptions and Format

Customer Service Job Descriptions and Format

Sample 1: Customer Service Resume

Cherryl J. Lambert

2436 Marshall Street
Easton, MD 21601
[email protected]

Professional with over 10+ years of expertise assisting airlines with ground operations at regional and international airports. Process improvement, internal audits, and personnel development have all been successful in improving airline operations. De-escalating customer issues, improving customer experiences and happiness, and combining teams to achieve excellent service have all been successful in the past. Looking for the next step in my customer service and leadership career with a private chartered flight business dedicated to providing superior client travel experiences.

Core Qualifications:

  • Management of operations
  • Customer service
  • De-escalation and conflict resolution
  • Regulations of the FAA Process Improvement
  • Leadership in a group

Professional Experience:

CUSTOMER SERVICE TEAM LEAD
Skyhigh AirLines                                                                                                                                        1 Aug 2042 – Present
USA

  • Determine personnel requirements for gate and ground operations, including ticket counters and baggage services, in collaboration with your supervisor.
  • Assist agents in addressing complicated issues by responding to and resolving escalating client complaints.
  • Changes in corporate regulations and processes should be communicated, and workers should be mentored to increase performance and efficiency.
  • Communicate with planes and pass messages to the ramp and ticket counter to secure gates.

CUSTOMER SERVICE REPRESENTATIVE
Fortinbras AirLines                                                                                                                              1 Apr 2040 – 11 Dec 2041
Colombia

  • Incoming calls were answered, passengers were greeted, travel questions were answered, luggage was tagged and handled, and baggage fees were collected at the gate, flights were secured, reservations were processed, and cabin availability was maintained.
  • During irregular operations, assisted misconnected and redirected travelers; gave travel and lodging vouchers to displaced customers on overbooked or canceled flights.
  • Internal audits were coordinated and undertaken to see if standard operating procedures, employee standards, and FAA and airport regulations were being followed.
  • The Regional Flight Information (FLIFO) gateway, gate manager, and gate displays were all kept up to date.
Customer Service Resume

Sample 1: Cover Letter for Customer Service Resume

Cherryl J. Lambert

22 January, 2050
Mr Tawan
United AirLInes
Los Angeles, CA 90002

Dear Mr Tawan
I’m writing to express my interest in the position of Customer Service Representative at your organization. For more than 10 years, I’ve worked as a Telephone customer service executive at SkyHigh AirLines USA, where I’ve honed my phone manners and gained the capacity to cope with difficult or troubled consumers. I’m used to working on numerous projects at once, and I can contribute fresh ideas to help your firm expand and achieve its objectives.

The following are some of the highlights of my related experience:

  • Calling 60 companies and private persons every day to seek sales of products and services
  • Implementing a new sales strategy that resulted in a 30% reduction in training costs and a 10% boost in close ratio in just three months.
  • Maintaining a customer satisfaction rating of 95% on average

SkyHigh AirLines USA gave me significant understanding on how to upsell services and commodities to potential clients, allowing me to increase my leadership abilities, obtain organizational skills, and improve my leadership skills. I’ve also worked as a Front Desk Clerk at Parade Hotel, where I provided information to clients at a 150-room hotel. In addition, I was in charge of training and supervising six new employees.
I look forward to discussing my qualifications with you in further depth in the near future. I am convinced that I meet the qualifications for the post of Customer Service Representative that you have available. Thank you for taking the time to read this.

Sincerely,
Cherryl J. Lambert

Sample 2: Customer Service Job Descriptions and Format

Customer Service Job Descriptions and Format

Sample 2: Customer Service Resume Example & Template

Jaxon Campbell

491B Rutherford Intersection
Port Modestaport, ACT 2984
Tel: +61390921585
[email protected]

PROFESSIONAL SUMMARY:

Friendly and articulate Call Center Operator seeking a position where she can put her abilities to work providing the finest customer service possible. Long-term dedication with a strong desire to progress within the organization.

EDUCATION:

Secondary School
GreenField Road School
San Francisco

WORK EXPERIENCE:

Cosmica Call Center Operator
November 2040 to Present
United States

  • Respond to phone calls, consumer requests, and complaints in a timely way.
  • Calls are routed to the proper department.
  • Any complaints or recommendations for a better work environment should be reported to your supervisor.
  • Assist clients as soon as possible to avoid large lines.
  • Provide outstanding and pleasant service to calm irritated or angry consumers.

Large Pharma Call Center Operator
August 2038 to October 2040
United States

  • Calls were made to customers providing high-quality items and services.
  • Answered all client queries and concerns in a professional manner and worked as a team to accomplish a daily sales goal.

CORE QUALIFICATIONS:

  • Dealing with tough callers, excellent customer service providing
  • Problem-solving abilities to keep customers and clients happy
  • Multitasking abilities to continue conversing with a customer while looking for information
  • Ability to remain cool in difficult situations
  • Strong work ethic leading to efficient and thorough service
  • Strong desire to learn more that can be used to the job
  • Excellent sales experience and persuading skills
  • Knowledge of how to operate a telephone switchboard
  • Multiple computer programs and systems are familiar, with the ability to learn new ones.
Customer Service Resume Example & Template

Sample 2: Cover Letter for Customer Service Resume

Jaxon Campbell

491B Rutherford Intersection-Port Modestaport, ACT 2984
Tel: +61390921585
[email protected]

Dear Mr. Hiring Manager
I’m writing to show my interest in the job posting for a Call Center Agent.The DialAmerica is a renowned company in the US. I’ve worked as a telephone debt collection contact center representative for the past years, and I’d like to move into a sales job like the one available. In addition to my experience, I have a high school diploma.
When working on the phone, I realize the importance of providing excellent customer service. I know I have telephone sales potential since I can persuade people to pay off old bills, and I feel I can persuade others to buy items as well. I thrived as a call center agent at CST and had exceptional telephone abilities. I know how to use contact center equipment such as computers, databases, and headsets. When engaging with potential consumers, I understand the value of employing offered scripts. I’m a natural persuader who knows how to keep folks on the phone.

I think I’d be a wonderful fit forDialAmerica call center. I’d like to get my phone interview and personal interview scheduled as soon as feasible. You can contact me by email or phone.

Sincerely,
Jaxon Campbell

Sample 3: Job Posting for Customer Service with Job Description

Job Posting for Customer Service with Job Description

Sample 3: Customer Service Representative Resume

Phoebe Ward

2D Collier Pathway
Laronville, QLD 2329
[email protected]
+613 8284 2068

Professional Summary:

Customer service specialist with 15 years of experience bridging the gap between consumers and businesses. Skilled communicator and listener with a talent for resolving disputes, as well as strong organizational abilities that enable successful delivery of exceptional service. Maintain the highest degree of honesty; committed to offering dependable and courteous service without jeopardizing the organization’s reputation or skills. Individual with five years of managerial experience who is highly driven and extroverted. Competent team player with the ability to motivate and inspire others.

Skills:

  • Exceptional at resolving conflicts and devising innovative solutions that benefit both the organization and the consumer.
  • Dedicated team member with the capacity to inspire, motivate, and excite coworkers.
  • Proven managerial expertise in efficiently training competent customer service personnel and maintaining high levels of customer service.
  • Confident communicator who takes the time to listen to what customers have to say.
  • Expert in learning about new items and communicating with consumers in an honest, educational, and helpful manner.

Work Experience:

Customer Service Manager
Meddle Institute
2040 – present

  • Manage a team of 12 customer service representatives and facilitate weekly meetings to develop individual and team sales goals.
  • Directly communicate with consumers on the floor to guarantee a pleasant, productive, and memorable shopping experience, as well as to mediate any escalating problems.
  • Work with the store supervisor to provide video simulations, in-class teaching, and shadowing shifts on the floor to new employees.
  • Set an example for your teammates by maintaining a positive mood, courteous approach, and integrity-driven behavior at all times.

Customer Service Associate
People Service Company
2033 – 2040

  • I worked as part of a team of 11 people to keep the store clean, organized, and shopper-friendly.
  • During the years 2033-2040, I increased my personal sales targets from 10% to almost 80% by putting in persistent effort and meeting with the customer service manager on a regular basis.
  • Several times was selected “Employee of the Month,” and in 2035, 2038, and 2030-2032, he was honored “Customer Service Associate of the Year.”

Customer Service Representative
DIO Pharma
2031 – 2033

  • Customers enquiring about product usage, payment difficulties, or general business information received approximately 60 calls every day.
  • On four separate occasions, I was recognized for resolving conflicts and keeping the firm running well.
  • I learned about eight different goods and was able to give competent information, complementing products, and usage advice to consumers.

22/10/2027 – 3/1/2031

  • Passengers were checked in for domestic and international flights using computerized systems, and paperwork for both international and domestic flights was validated.
  • Processed tickets, checked luggage, and checked carry-on baggage for size and quantity, as well as collecting checked baggage fees and assigning seats at the gate.
  • Arrival and departure timings, boarding procedures, gate changes, and carry-on laws were all announced and gave information on.
  • Customers with specific requirements were helped, and consumer complaints were immediately addressed and remedied.
  • Compliance with FAA, Southwest Company Name, and airport requirements has been reinforced.

Florida Sink Station
01/1/2022 – 12/1/2027

  • All guests were greeted and served, including assistance with check-in, luggage tagging, tickets modifications, rebooking, and special service requests.
  • Boarded and deplaned flights, as well as escorting people from aircraft, including handicapped passengers and unaccompanied youngsters.
  • Answered common questions and provided correct gate, airplane arrival, and departure information.

Education:

Bachelor of Science in Communication
University of State Science
Frankfurt
Passing Year – 2021

Hobbies and Interests:

Once a month, I teach a family communications class to my church’s congregation, and I also like helping at the local YMCA. I enjoy cooking and am presently enrolled in a culinary program at the University of Texas.

Customer Service Representative Resume

Sample 3: Cover Letter for Customer Service Representative Resume

Phoebe Ward

2D Collier Pathway
Laronville, QLD 2329
[email protected]
+613 8284 2068
February 16, 2050
June Oyster
Human Resources
Berlin City Toyota
Portland 54321

Dear Ms. June
My extensive service sector expertise has taught me how to meet and exceed each customer’s expectations while providing service that sells. I’ve worked with a wide range of customers in a variety of situations. I understand that getting and sustaining loyal repeat customers, as well as spreading the word about your brand through these loyal consumers, is critical for any business.Positioning a firm for improved visibility and marketability is something I’ve done successfully many times.
I am also a fantastic trainer that helps her employees achieve long-term success by boosting morale, preserving self-confidence, and teaching them how to close sales by honing their people skills.
I’d be delighted to conduct an interview with you, and I hope to hear from you soon.

Very sincerely,
Phoebe Word

Sample 4: Job Advertisement for Customer Service Position

Job Advertisement for Customer Service Position

Sample 4: Customer Service CV Format and Template

Ellie Jackson

01D Zulauf Tollway Kunze.borough, VIC 9656
08-2959-1775
[email protected]

Professional Summary:

Restaurant Manager who places a great emphasis on customer service and employee happiness. Proven ability to build a strong restaurant staff, implement efficient marketing strategies, and keep a clean and appealing environment. Understands that a restaurant’s success begins and ends with the pleasure of its customers and workers.

Education:

Tourism and Hospitality Management
University of Greenfieldpark, Canada
Passing Year – 2021
RESULT- 3.9/4

Experience:

Customer Service
Pizza Burg, Colombia
February 2036 – Present

  • The menu was redesigned and revised, resulting in increased profitability.
  • To draw in additional consumers, I formed partnerships with local companies.
  • I collaborated with the wait staff to develop more efficient wait times.
  • Customer orders are taken with a courteous approach, and customer satisfaction polls routinely show over 90% satisfaction.
  • Memorized over 200 drinks and foods in order to respond to client queries and enhance sales by making personalized match recommendations.
  • When the kitchen crew is busy, prepare appetizers, entrees, salads, and alcoholic beverages to ensure that all diners receive their orders within 20 minutes.
  • 4 underperforming servers were trained in upselling strategies, resulting in a 10% increase in revenues on average.
  • During a period when the POS terminal was down, I learned how to manually compute and split invoices and completed 53 orders.

Restaurant Customer Service
Blue Lounge Restaurant, Canada
April 2033 – April 2035

  • Foot traffic was monitored and the dining room hours were changed accordingly.
  • For the first time in the restaurant’s existence, lunch was served.
  • Chef intern programs were developed in collaboration with two local culinary schools.
  • Customer orders are taken with a polite tone, and customer satisfaction polls consistently show that over 90% of customers are satisfied.
  • Memorized over 200 drinks and foods in order to respond to client queries and enhance sales by making personalized match recommendations.
  • When the kitchen crew is busy, prepare appetizers, entrees, salads, and alcoholic beverages to ensure that all diners receive their orders within 20 minutes.
  • Upselling tactics were taught to four failing servers, resulting in a 10% increase in revenue on average.
  • During a period when the POS terminal was down, I learned how to manually compute and split invoices and completed 53 orders.

Core Qualifications:

  • Customer Satisfaction
  • Menu Development
  • Wait Staff Training
  • Allocation Resource Planning
  • Restaurant Marketing
  • Kitchen Management
Customer Service CV Format and Template

Sample 4: Cover Letter Example for Customer Service Job

Ellie Jackson

22 January 2050
Tricia Randle
Manager
Papa Johns
Green Castle
[email protected]

Dear Tricia Randle
I’m writing to apply for a server position at Papa Johns that I saw advertised on a job board today. I am confident in my ability to do this work and become a key member of your team, since I have more than seven years of experience in the food service sector in a range of venues, and outstanding hospitality skills to compliment this expertise.I have regularly earned high customer satisfaction ratings on all take-home questionnaires, demonstrating my ability to manage the workflow of both the back and front end of several restaurants.
This has been a key component of my professional success. In my current position as a server at Restaurant, I have shown great leadership characteristics while directing the crew in a manner that is consistent with the restaurant’s principles and image. I also remembered the wine list and their corresponding entrée pairings, resulting in monthly sales that were 10% higher than the business average.
Furthermore, by anticipating consumer wants, I’ve gained considerable knowledge and insights into providing great customer service. As a trainee server at Carrabba’s Italian Grill, I learned how to handle the problems of dissatisfied customers by ensuring that they never left the restaurant without having their issues resolved.

My résumé is provided, and it will provide you with further information about my skill sets, accomplishments, and industry experience. I’m looking forward to talking more about my application with you.

Sincerely,
Ellie Jackson

Sample 5: Customer Service Job Description & Ad.

Customer Service Job Description & Ad.

Sample 5: Customer Service Resume Examples & Template

Darcy Clarke

142D Nigel Wynd
New Erik, NSW 2991
+1 9867 8349

Experience:

HR CUSTOMER SERVICE TEAM LEADER
Melbourne
05/2036 – Present

  • Managing escalations from both current and former workers and ensuring that they are responded to in a timely manner
  • Monitor call management system performance information and collaborate with analysts to develop schedules. To guarantee that service level goals are fulfilled, manage time off.
  • Perform administrative tasks such as timekeeping, vacation scheduling, training scheduling, shift scheduling, and attendance and lateness record keeping, among others.
  • Complete performance evaluations and meet with team members to discuss performance and build growth plans with them. Team members should be coached, given feedback, mentored, led by example, and given direction and advice. Recommend HR initiatives (salary actions, promotions, and terminations). When required, take remedial action.
  • To guarantee seamless operation, collaborate with HRSD teams such as Benefits, Payroll, and others.
  • Consider simplifying the process, making suggestions for improvements, and finding knowledge gaps.

HR CUSTOMER SERVICE TEAM LEADER
09/2032 – 02/2035

  • Ensure that employee information is kept private.
  • Download Confirm-CSAT IT’s replies and create a monthly CSAT report to distribute with local HR leaders. Identify main areas of unhappiness and address them both internally and with T2 team leads.
  • Scripts in SharePoint (knowledgebase) are being updated, and the team is being briefed on any modifications to the current procedure.
  • Regularly sending out country-specific communications and briefing the team on the same.
  • Providing current team members with process training and cross-training the team from a business contingency standpoint.
  • On a regular basis, reviewing and revising standard operating procedures for each nation served by access HR.
  • In charge of a team of 13-15 Customer Service Representatives who deal with inbound calls and situations.

HR CUSTOMER SERVICE REPRESENTATIVE
Florida, USA
13/2029 – 11/2032

  • Manages incoming and outgoing forms and information, both manually and through various systems, to provide document assistance.
  • Assist with employee onboarding and offboarding processes as the initial point of contact.
  • Encourages the use of online tools and provides assistance to customers in accessing and using them.
  • Create, verify, and/or handle employment documents in connection with the hiring of new employees.
  • Transaction processing that is accurate and consistent on a daily basis.
  • Using workplace protocols and norms, log and monitor inquiries until they are resolved.
  • Supporting a workflow management system is something I’m used to.

Education:

Bachelor of Human Resource
Florida States University
Result: 3.5/4

Skill:

  • Strong computer skills and understanding of HCMS and/or case management software are required.
  • Receives detailed to moderate training on regular job activities as well as thorough training on new assignments.
  • Strong computer abilities, including knowledge of Microsoft Word, Excel, and PowerPoint, are required to work successfully with business systems and applications.
  • Provide “WOW” customer service: ensure that each customer receives outstanding service by providing a friendly environment, which includes answering calls, greeting and acknowledging every customer, maintaining outstanding standards, solid business knowledge, education, and all other aspects of customer service.
  • Clarifies the customer’s concerns in order to resolve product or service issues;
  • Finding the source of the problem; picking and describing the best solution to the problem; expediting correction or modification; and following up to check that the problem has been resolved
  • Respond to team member enquiries in a fast, accurate, and professional way every time, and show that you can transform the request into a case management application throughout the encounter. Determine the seriousness of the investigation and escalate as necessary.
  • Maintain a thorough grasp of HR while directing all team members on HR policies, processes, benefits, payroll, tax, and salary administration.
  • Perform high-quality data entry in all parts of HR using diverse sources of input and rely on processes, policy manuals, knowledge base papers, and other reference resources to aid in addressing questions and resolving issues from team members.
  • Participate actively in metric/quality review meetings as well as open coaching and development talks.
Customer Service Resume Examples & Template

Sample 5: Cover Letter for Customer Service Resume

Darcy Clarke

12 January 2042
Mirror International
Okalia Nathan
CEC Omaha, 1818 North 90th Street, Omaha,
Nebraska, United States
[email protected]

Dear Mr Nathan,
I’m writing to inquire about the Human Resources position you advertised on your website. My interest in this position originates from my view that I possess the ideal mix of relevant staffing experience, communication abilities, and organizational skills to make me an excellent candidate.

To date, I believe the following are my strongest abilities:

Maintaining a good work atmosphere can increase employee retention.
Creating focused outreach recruiting strategies to attract the top candidates while also meeting all departmental hiring needs
Developing user-friendly application forms and questions for use by the company during the recruitment and interviewing of new employees.
In partnership with the legal department, arbitrating labor issues.
I consider myself to be a diligent and trustworthy person with strong oral and writing communication abilities.

My educational background, HR experience, and qualifications would make me a wonderful fit for your Human Resources role, and it would also allow me to polish my talents in a new working environment, therefore I believe that a connection with your organization would be mutually beneficial.
Finally, I’d want to express my gratitude for your time and consideration, and I hope to have the opportunity to discuss the vacancy with you in person.

Sincerely,
Darcy Clare

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